How can I look after my Federico Vignato bag?

Federico Vignato uses only the highest quality materials. Your bag will evolve as you interact with it — this is the beauty of naturally treated leather.

To preserve the unique aesthetic of your Federico Vignato bag, avoid contact with water, oil, beauty products and so on, as they may be absorbed into the leather.

We recommend having your bag professionally cleaned at least once a year.

Which payment methods can I use?

We accept the following payment methods:

• PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed. To register for a PayPal account, visit the website http://www.paypal.com./

• Credit / debit card via PayPal. You can pay using this service even if you don’t own a PayPal account, using your credit card in an easy and safe way. All major credit cards are accepted.

What are the delivery schedule?

Orders are processed Monday to Saturday excluding public holidays. Typically, your order will be dispatched within 2 or 3 working days, and your shipment is expected to arrive within 3-6 business days for orders placed in Hong Kong, China, Taiwan, and Europe; and in 7-10 business days for other countries. Your items will be delivered by SF Express in Hong Kong and China PRC, and by the Hong Kong Postal Service / SF Express / UPS to all parts in the world. We use your package weight and product shipping restrictions to match your order with the best courier for your purchase.

Who is responsible for custom duties, taxes and import fees?

All shipments may be subject to import charges (duties, customs tariffs and sales tax) which are set by the country to which delivery is to be made. They will be charged once your package reaches its destination country. We do not collect duties and taxes during checkout and cannot predict what these particular charges may be: and in the event you incur these additional charges, neither the courier / postal service or Federico Vignato can be held liable for these charges.

These charges must be paid by the client in order for the package to clear customs.

Please rest assured that if you need any documents from us to help you clear customs, we are more than happy to provide you with what you need (such as invoice, and proof of payment)

Please contact info@f-vignato.com for assistance.

For more information regarding your country’s customs policies, please contact your local customs office.

Can I return my order?

We currently do not accept any returns on our products with the exception of defective items. Defective items do not include damage from wear and tear. If you have received a defective item, before you send the product back please contact us at info@f-vignato.com. Our team will do our best to help you and provide further details.